Empathy is the Go-To Leadership Skill of the Moment—and Yes, it Can be Learned

Read the full article here:  https://fortune.com/2021/11/10/empathy-leadership-skill-flexibility-employee-engagement/

“What the pandemic did was make everybody realize we were all in the same storm, but our boats were quite different,” says Peck. “We had to become very clear about the importance of listening to people, and understanding their needs, and being flexible.”